Our Safety Measures

 


We are currently closed until Thursday 03 December. After which, we will continue to work hard to ensure we make your next visit safe and comfortable, whilst retaining the warm welcome, relaxed setting, and special experience that Moor Hall is renowned for.


We are very fortunate to have spacious lounges, bars, dining areas and gardens, which allow us to comply with social distancing and other Public Health England (PHE) guidelines easier than most establishments.

Restaurant capacities reflect PHE guidelines, and we are seating tables of up to six people maximum in The Barn, six in Moor Hall Restaurant and six in our Private Dining Room. Outdoor dining at The Barn is also available, and we have parasols and patio heaters to hand.

Menus at The Barn have been slightly reduced and are viewable via QR code on your smartphone, please download one of many free ‘QR Code Reader’ applications prior to your visit.

You can also expect some new safety measures across all areas, including (but not limited to):

  • Enhanced procedures and training for our staff regarding hygiene, including self-declaration health questionnaires and daily temperature checks
  • Temperature checks for guests upon arrival
  • Hand wash/sanitising stations provided at all entrances for guests and work areas for staff
  • Glass screens in between tables at The Barn
  • Use of personal protective equipment by staff, following PHE guidelines
  • Enhanced and regular cleaning regimes covering all lounges, bars, dining areas, communal areas and bedrooms
  • Adjustments to the restaurant layout, service and staff rotas to reduce the number of guests and staff in any area
  • A “No handshaking policy”
  • Cashless payments, with new contactless ways to pay using your smartphone such as Apple Pay, Google Pay and Samsung Pay
  • Moor Hall and The Barn at Moor Hall are closed to the public from 10pm. Last reservations are 7pm for Moor Hall Restaurant and 8:30pm for The Barn at Moor Hall (this is subject to change) we will be in touch should your reservation time be changing
  • At least one member of your party must provide sufficient contact details to meet NHS Track & Trace requirements, either before your visit or upon arrival

Any further guidance from Public Health England will be followed closely and we will continually update you on any new policies and procedures as a result of this. We would also encourage you to read our full operating policy and risk assessment documents, links below.


Want to make a new booking, or reschedule a previously cancelled booking?

You can do so online now or call us on 01695 572 511. During November, phone lines will only be open on Thursdays 10am-6pm.

Upon reopening, reservation, check-in and service times may be adjusted as we work to new parameters, thank you for your understanding.


Before your visit

Please click here and read our Visitor Questionnaire prior to your visit. If you answer ‘Yes’ to anything asked, you should call our Reservations team to discuss your booking.


Useful links

> Read our full operating policy
> View our risk assessment documentation